1. Shipping time
The order will be shipped within 5-7 working days after payment confirmation (postponed on holidays).
In case of special circumstances (such as insufficient inventory, etc.), we will inform you of the estimated delay time by email ([email protected]).
2. Shipping time
Standard shipping time: 20-40 days (depending on the destination and logistics situation).
International shipping may be delayed due to customs clearance, weather and other factors, please allow enough time.
3. Shipping standard
The shipping cost is calculated based on the weight, size and destination of the goods, and the final shipping cost will be automatically displayed on the checkout page.
4. Logistics query
After shipment, you will receive a confirmation email containing the logistics order number and tracking link.
You can check the status of the package in real time through the official website of the logistics company.
5. Shipping insurance
All orders include basic shipping insurance by default to protect against loss or damage during transportation.
If you encounter any problems, please provide photo proof within 48 hours after signing and contact customer service for processing.
6. Customs and Taxes
International orders may incur customs duties or import taxes, which must be borne by the recipient.
We cannot estimate the specific taxes and fees, so it is recommended that you consult your local customs in advance.
7. Notes on Signing for Receipt
Please check whether the package is intact. If there is any damage, please take a photo on the spot and refuse to accept it.
Signing for receipt is deemed to be an acknowledgement that there is no problem with the outer packaging of the product. You can still contact after-sales for subsequent quality issues.
8. Delay or loss handling
If the package has not been delivered for more than 40 days, please contact customer service ([email protected]) for assistance.
After confirming the loss, we will give priority to reissuing or refunding (depending on inventory).