Thank you for choosing Verdantvortex Trade Ltd's clothing products. We are committed to providing you with a satisfactory shopping experience. Please read the following return and exchange policy carefully:
1. Return and Exchange Conditions
We accept return and exchange applications in the following situations:
The product has quality problems (such as damage, defects, severe color difference, etc.)
The product is seriously inconsistent with the description
The size is not suitable (the product must be kept as it is)
Wrong shipment
Situations where returns are not accepted:
Products that have been worn, washed or damaged by humans
Personal reasons for dislike
2. Return and Exchange Period
You can apply for a return or exchange within 14 days from the date of receipt of the product
3. Return and Exchange Process
Contact Customer Service: Submit a return or exchange application through gedaqkijin@gmail.com, provide the order number, product photos and problem description
Review Confirmation: We will reply to the review results within 1-3 working days
Return of goods: After the review is passed, please return the goods to the specified address
Refund/Exchange: After receiving and inspecting the goods, we will process the refund or arrange an exchange
4. Return and Exchange Requirements
The product must be in its original state, with tags and labels intact
Original purchase receipts are required
The returned product must be packaged intact, and it is recommended to use the original packaging
5. Refund Instructions
The refund will be returned to the original payment account
Processing time: 3-5 working days (depending on the payment platform)
Shipping: Quality issues are borne by us, non-quality issues are borne by the buyer
6. Exchange Instructions
Please confirm the inventory before exchanging
Exchanges are limited to the same style, different sizes or the same price
Refunds can be negotiated when the exchanged product is out of stock
7. International Orders
International returns and exchanges are subject to the tariffs and shipping costs
It is recommended to contact customer service first to confirm the return and exchange plan
8. Contact Information
If you have any questions about returns and exchanges, please contact:
Email: gedaqkijin@gmail.com