1. Service Commitment
We are committed to providing every customer with an excellent service experience. No matter what questions or needs you have, our team will serve you with a professional and friendly attitude.
2. Service time
Customer service email: [email protected] (reply within 24 hours)
Online consultation: Monday to Friday 9:00-18:00 (GMT+8)
Holiday service may be delayed, please understand
3. Service scope
We provide the following full-service support:
Pre-sales consultation: product information, size recommendations, matching recommendations
Order service: order inquiry, modification, cancellation (before shipment)
After-sales service: return and exchange processing, quality problem solving
Logistics inquiry: package tracking assistance
Other services: corporate customization, wholesale consultation
4. Problem handling time limit
We promise the following processing time standards:
General consultation: response within 24 hours
Order problem: verification and reply within 12 hours
Return and exchange application: review completed within 1-3 working days
Complaint handling: solutions are given within 48 hours
5. Service channels
You can contact us in the following ways:
Email: [email protected]
Official website message: www.verdantvort.com
6. Customer Rights Protection
Transparent Communication: All service processes are open and transparent
Privacy Protection: Customer information is strictly kept confidential
Fair Treatment: All customers are treated equally
Continuous Improvement: Regularly collect feedback to optimize services
7. Service Supervision
If you are not satisfied with our service, you can directly send an email to [email protected] to complain
We promise to take every feedback seriously and respond within 3 working days
8. Policy Update
This service policy may be updated from time to time. Please refer to the official website for the latest version.
We look forward to providing you with a quality shopping experience!
Sincerely, the Verdantvortex Trade Ltd team
Contact: [email protected]